Q.   Do you ship internationally?

       A.  Yes! We currently ship Em's 4 Kids all over the world. Recent orders have been shipped to the United States, Canada, New

           Zealand, England, Thailand and Hong Kong!                      

       Q.   What do the letters printed on the earmuffs refer to?

A.    The letters printed on the side of the earmuffs refer to various international safety standards:

 ANSI S3.19 - The American National Standards Institute is a private, nonprofit organization that oversees the development of voluntary consensus standards for products, services, processes, systems, and personnel in the United States. Equivalent Australian companies include SAI Global and Standards Australia. S3.19 is the standard introduced by the ANSI to regulate hearing protection devices. Em's 4 Kids meet these requirements.

EN352-1: 1993 - This is the European Standard for hearing protection and hearing protectors, as well as protective clothing and other safety measures. Em's 4 Kids also meet this standard.

  Q.   What ages are the earmuffs suitable for?

  A.    Em's For Kids can be worn by children of all ages. However, we recommend that they are not used on children less than 6 months old. This is due to the fact that newborns heads are quite soft, and the ear muffs are a reasonably tight fit. PLEASE NOTE: This is a RECOMMENDATION only. We have had customers use Em's 4 Kids on children less than 6 months, with no problems whatsoever.

Should you find the ear muffs to be a bit too tight, they can be stretched slightly. Simply place two chairs back to back, and stretch the ear muffs over the two chairs. After leaving the ear muffs for a while, they will have stretched by a small amount, making them a bit less tight when worn.

  Q.   What payment methods do Em's 4 Kids currently accept?

  A.    We currently accept a number of different payment options, depending on what is most convenient for you, the customer:

Direct Deposit - For those who prefer the ease and convenience of internet banking, we offer a direct deposit payment option. The necessary details are provided for you during the checkout process. N.B. This option is available for Australian customers only

Money Order - Money orders can be posted to Em's for Kids as part of the payment process. This option is available for both local and international customers. Please note that the product/s will not be sent until the money order has been received and processed.

Credit Card - This is the most popular form of payment with our customers. Credit card payments are directed to our Paypal account and processed through a  secure third party payment gateway. This step by step payment process is 100% secure, and is covered by Verisign's 128 bit SSL Encrypted Secure Transaction program. You do NOT need to be a Paypal member to use this option - one off payments are possible!

  Q. Do the ear muffs come in different sizes?

  A. Em's 4 Kids ear muffs are a "one size fits all" product. Each side of the ear muffs is adjustable in length. Once placed on the head, each ear covering can be lengthened simply by pulling the ear covering downwards. As a result, Em's 4 Kids ear muffs grow with your child!